Narmada SA generally acts as the agent to those who provide events, such as artists, venues, promoters (the “Event Organizer”). When you purchase a ticket for an event, Narmada SA will be handling the transaction and collecting payment for the Event Organizer.

If you purchase a ticket through our site, you will be purchasing that ticket from the Event Organizer. Tickets that are obtained from unauthorized sources, and not directly through our site, may be lost, stolen, or counterfeit, and, if so, are void.

PRICING AND AVAILABILITY

We generally sell tickets on behalf of Event Organizers, which means we do not set the ticket prices or determine seating locations. Event Organizers typically set the face price of their tickets. Tickets are generally sold through several distribution points, including websites, apps, and box offices. Most distribution points generally access the same ticketing system and inventory; therefore, tickets for popular events may sell out quickly. Occasionally, additional tickets may be available prior to the event. However, we do not control this inventory or its availability.

NARMADA SA REGULATIONS / ORDERS AND TICKETS

Your order is confirmed when we send you a confirmation, in the form of a confirmation page or email (“Order Confirmation”). If you do not receive an Order Confirmation after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm via your account whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. We will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

Your order may be finalized even if you do not receive an Order Confirmation or updated status email from us. If you have not heard from us, or have only received a confirmation that we received your ticket request, please contact us to check on your order. Please do not make an assumption about the status of your order because you have not been contacted by us. Orders cannot be canceled due to problems with receipt of emails.

Tickets are only valid when purchased through official Narmada SA sales channels and paid for in full.

When purchasing a ticket, you acknowledge our regulations explicitly, particularly those pertaining to safety, age restrictions and other access limitations, as well as any other possible regulations.

SERVICE FEES AND ORDER PROCESSING FEES

Tickets purchased on our Site are typically subject to, among other possible fees, a per ticket service fee and a per order processing fee.

NUMBER OF TICKETS OR TICKETS LIMITS

When purchasing tickets on our Site, you are limited to a specified number of tickets for each event (also known as a “ticket limit”). This ticket limit is posted during the purchase process and verified with every transaction.

CANCELLED, POSTPONED, RESCHEDULED EVENTS

Occasionally, events are canceled, postponed, rescheduled to a different date or materially different time, or moved to a different venue. In all the above-mentioned cases, it is the Event Organizer’s sole decision and responsibility to tackle the issue. This may be by rescheduling the event, or if that is not possible or is not suitable for you, by giving you a refund. If you request a refund, we will issue that to the original method of payment used at time of purchase, once funds are received from the Event Organizer.

If the event is postponed, rescheduled, or moved your ticket(s) (including any additional add-ons or upgrades, such as parking) are still valid, and no further action is required. However, the Event Organizer may approve refunds for the event; any refund policies are determined on an event-by-event basis by the Event Organizer and may be subject to limitations set by the Event Organizer. If the Event Organizer approves refunds, you may submit a request for that. Alternatively, you may simply keep your ticket(s) to the postponed, rescheduled, or moved event.

For exact instructions on any particular canceled, postponed, rescheduled, or moved event, please check the event information online or contact the Event Organizer directly.

We will not be liable for travel or any other expenses that you or anyone else incurs in connection with a canceled, postponed, rescheduled, or moved event.

REFUNDS

All sales are final and refunds are only allowed in limited circumstances. Before purchasing tickets, carefully review your event.

If your event is eligible for refunds and funds have been received from the Event Organizer, we will issue a refund of the ticket price you paid (or, for a discounted ticket, then instead the discounted ticket price paid), any service fees, and any additional add-ons or upgrades (such as parking). In no event will expedited shipping charges, or any other amounts be refunded.

Please note that seating maps are representative of a venue’s layout; however, they are subject to change at any time, and refunds are not allowed if the seating map is updated, if additional seats / rows are added, or if seats change as a result of a venue change after purchase.

We may occasionally offer tickets at a discount after the original on-sale date, and will not refund the difference between the original price and the sale price.

ACCOUNT, ORDER, AND BILLING INFORMATION VERIFICATION

All information on accounts and orders must be valid and are subject to verification. Orders are subject to credit card approval, and are processed only after the billing address associated with your credit card and other billing information have been verified. Orders that are placed, or attempted to be placed, using an account with any information that is found to be false, misleading, incorrect, or incomplete, or that cannot be verified as belonging to the account holder—such as name, address, email address, phone number, IP address, or other account or billing information—are subject to cancelation, at any time. Furthermore, if your order is canceled for any of the foregoing reasons, we may sell your tickets to another customer without further notice.

COLLECTING, PROCESSING AND USING DATA

The Privacy Statement is an integral and binding part of these General Terms and Conditions.

Narmada collects, processes, uses and stores personal data if this is necessary for providing services, distributing marketing information and selling tickets.

Personal data such as e-mail address, name and first name, address and date of birth, which are shown during the ordering, or accreditation process, are made available to the relevant event organizer from which a ticket is purchased, with which a person is registered or accredited for the purpose of fulfilling a contract, providing further event information and admission control.

DATA PROTECTION

The Privacy Statement is an integral and binding part of these General Terms and Conditions.

When using our platform, you grant us the right to pass on event-related data to a third party for the purposes of marketing events, particularly for connecting to events platforms.

The client undertakes to use personal details of ticket purchasers, registration or accreditation customers provided to the client by the contractor for the purpose of fulfilling the contract only to the extent permitted by law and to take the necessary safeguards if any storage is involved. The client likewise undertakes to take the necessary precautions to protect its systems and data for logging in to the Narmada Sa system against any access by unauthorized persons.

CHANGE OF THE GENERAL TERMS AND CONDITIONS

Narmada reserves the right to modify the terms and conditions at any time without giving reasons.

Changes will be published on the website. If the Customer does not object to the amended provisions within six (6) weeks, they shall be deemed accepted.